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Sharon E. Beatty

Active 1985–2014

30
Papers
18,670
Citations
30
h-index
30
i10-index

Citations

Citations per year for Sharon E. Beatty1981: 1 citations1983: 1 citations1985: 1 citations1988: 6 citations1989: 1 citations1990: 4 citations1991: 1 citations1992: 4 citations1993: 8 citations1994: 10 citations1995: 11 citations1996: 9 citations1997: 9 citations1998: 8 citations1999: 19 citations2000: 37 citations2001: 33 citations2002: 34 citations2003: 74 citations2004: 55 citations2005: 60 citations2006: 65 citations2007: 61 citations2008: 77 citations2009: 100 citations2010: 104 citations2011: 107 citations2012: 85 citations2013: 118 citations2014: 122 citations2015: 156 citations2016: 149 citations2017: 127 citations2018: 149 citations2019: 157 citations2020: 172 citations2021: 168 citations2022: 135 citations2023: 118 citations2024: 107 citations2025: 72 citations2026: 15 citations1982: no citations, so this year is not shown1984: no citations, so this year is not shown1986–1987: no citations, so these years are not shown

Citation sources

Countries

World map of the countries and regions citing this authorUnited States: 706 citing papers, 21.1% of this breakdownChina: 308 citing papers, 9.2% of this breakdownTaiwan: 210 citing papers, 6.3% of this breakdownUnited Kingdom: 196 citing papers, 5.9% of this breakdownSouth Korea: 184 citing papers, 5.5% of this breakdownGermany: 165 citing papers, 4.9% of this breakdownAustralia: 154 citing papers, 4.6% of this breakdownIndia: 135 citing papers, 4% of this breakdownSpain: 111 citing papers, 3.3% of this breakdownCanada: 109 citing papers, 3.3% of this breakdownHong Kong: 72 citing papers, 2.1% of this breakdownFrance: 69 citing papers, 2.1% of this breakdown
0%21.1%Other 27.7%

Institutions

Fields

  • Business, Management and Accounting42.8%
  • Social Sciences31.3%
  • Decision Sciences11.4%
  • Computer Science7%
  • Psychology3.4%
  • Economics, Econometrics and Finance0.7%
  • Other3.4%

Topics

  • Digital Marketing and Social Media16.1%
  • Customer Service Quality and Loyalty12.6%
  • Technology Adoption and User Behaviour12.1%
  • Consumer Behavior in Brand Consumption and Identification9%
  • Consumer Retail Behavior Studies6.8%
  • Consumer Market Behavior and Pricing2.2%
  • Other41.2%

Coauthors

All papers

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  1. Customer Engagement: Exploring Customer Relationships Beyond Purchase

    Authors: Shiri D. Vivek, Sharon E. Beatty, Robert M. Morgan - The Journal of Marketing Theory and Practice 2012 cited by 2,011

  2. The impact of service failure severity on service recovery evaluations andpost‐recovery relationships

    Authors: Seungoog Weun, Sharon E. Beatty, Michael A. Jones - Journal of Services Marketing 2004 cited by 571

  3. Disclosure Antecedents in an Online Service Context

    Authors: David L. Mothersbaugh, William Foxx, Sharon E. Beatty, Sijun Wang - Journal of Service Research 2011 cited by 254

  4. Switching barriers and repurchase intentions in services

    Authors: Michael A. Jones, David L. Mothersbaugh, Sharon E. Beatty - Journal of Retailing 2000 cited by 1,561

  5. A Generalized Multidimensional Scale for Measuring Customer Engagement

    Authors: Shiri D. Vivek, Sharon E. Beatty, Vivek Dalela, Robert M. Morgan - The Journal of Marketing Theory and Practice 2014 cited by 693

  6. External Search Effort: An Investigation Across Several Product Categories

    Authors: Sharon E. Beatty, Scott M. Smith - Journal of Consumer Research 1987 cited by 1,304

  7. Celebrity spokesperson and brand congruence

    Authors: Shekhar Misra, Sharon E. Beatty - Journal of Business Research 1990 cited by 601

  8. Service Failure in Online Retailing

    Authors: Betsy Bugg Holloway, Sharon E. Beatty - Journal of Service Research 2003 cited by 462

  9. Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes

    Authors: Michael A. Jones, David L. Mothersbaugh, Sharon E. Beatty - Journal of Business Research 2002 cited by 906

  10. Service worker role in encouraging customer organizational citizenship behaviors

    Authors: Liliana L. Bove, Simon Pervan, Sharon E. Beatty, Edward Shiu - Journal of Business Research 2008 cited by 507

  11. The Positive and Negative Effects of Switching Costs on Relational Outcomes

    Authors: Michael A. Jones, Kristy E. Reynolds, David L. Mothersbaugh, Sharon E. Beatty - Journal of Service Research 2007 cited by 442

  12. Customer-based corporate reputation of a service firm: scale development and validation

    Authors: Gianfranco Walsh, Sharon E. Beatty - Journal of the Academy of Marketing Science 2007 cited by 882

  13. Customer benefits and company consequences of customer-salesperson relationships in retailing

    Authors: Kristy E. Reynolds, Sharon E. Beatty - Journal of Retailing 1999 cited by 1,017

  14. Signaling the trustworthiness of small online retailers

    Authors: Sijun Wang, Sharon E. Beatty, William Foxx - Journal of Interactive Marketing 2004 cited by 281

  15. Customer-sales associate retail relationships

    Authors: Sharon E. Beatty - Journal of Retailing 1996 cited by 852

  16. Emotions, store-environmental cues, store-choice criteria, and marketing outcomes

    Authors: Gianfranco Walsh, Edward Shiu, Louise M. Hassan, Nina Michaelidou, Sharon E. Beatty - Journal of Business Research 2010 cited by 234

  17. The involvement—commitment model: Theory and implications

    Authors: Sharon E. Beatty, Pamela M. Homer, Lynn R. Kahle - Journal of Business Research 1988 cited by 477

  18. A relationship customer typology

    Authors: Kristy E. Reynolds, Sharon E. Beatty - Journal of Retailing 1999 cited by 255

  19. Development and Validation of the Impulse Buying Tendency Scale

    Authors: Seungoog Weun, Michael A. Jones, Sharon E. Beatty - Psychological Reports 1998 cited by 205

  20. Impulse buying: Modeling its precursors

    Authors: Sharon E. Beatty, M. Elizabeth Ferrell - Journal of Retailing 1998 cited by 1,062

  21. Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

    Authors: Gianfranco Walsh, Vincent‐Wayne Mitchell, Paul R. Jackson, Sharon E. Beatty - British Journal of Management 2008 cited by 616

  22. Adolescent Influence in Family Decision Making: A Replication with Extension

    Authors: Sharon E. Beatty, Salil Talpade - Journal of Consumer Research 1994 cited by 465

  23. The product-specific nature of impulse buying tendency

    Authors: Michael A. Jones, Kristy E. Reynolds, Seungoog Weun, Sharon E. Beatty - Journal of Business Research 2003 cited by 443

  24. Alternative hierarchies of the attitude-behavior relationship: The impact of brand commitment and habit

    Authors: Sharon E. Beatty, Lynn R. Kahle - Journal of the Academy of Marketing Science 1988 cited by 343