Do not blame users for misconfigurations

Authors: Tianyin Xu, Jiaqi Zhang, Peng Huang, Jing Zheng, Tianwei Sheng, Ding Yuan, Yuanyuan Zhou, Shankar Pasupathy - ACM Symposium on Operating Systems Principles, SOSP 2013 cited by 173

Similar to software bugs, configuration errors are also one of the major causes of today's system failures. Many configuration issues manifest themselves in ways similar to software bugs such as crashes, hangs, silent failures. It leaves users clueless and forced to report to developers for technical support, wasting not only users' but also developers' precious time and effort. Unfortunately, unlike software bugs, many software developers take a much less active, responsible role in handling configuration errors because "they are users' faults."