Managing the Risk of Learning: Psychological Safety in Work Teams

著者: Amy C. Edmondson - International Handbook of Organizational Teamwork and Cooperative Working 2003 被引用: 356

This social psychological analysis explores themes of trust and collective learning in teams. I describe interpersonal risks that can inhibit collective learning, distinguish psychological safety from trust, and explain why psychological safety mitigates interpersonal risks and facilitates a structured learning process in teams. Examples from field studies in several organizational settings are used to support a new theoretical model and show how leaders can help their teams manage the risks of learning. 1