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Peter C. Verhoef

Active 2001–2024

44
Papers
29,375
Citations
37
h-index
39
i10-index

Citations

Citations per year for Peter C. Verhoef1976: 1 citations1986: 1 citations1993: 1 citations1999: 1 citations2000: 2 citations2001: 3 citations2002: 16 citations2003: 27 citations2004: 41 citations2005: 43 citations2006: 49 citations2007: 47 citations2008: 52 citations2009: 65 citations2010: 83 citations2011: 86 citations2012: 92 citations2013: 84 citations2014: 92 citations2015: 147 citations2016: 185 citations2017: 218 citations2018: 237 citations2019: 304 citations2020: 419 citations2021: 425 citations2022: 392 citations2023: 484 citations2024: 506 citations2025: 321 citations2026: 98 citations1977–1985: no citations, so these years are not shown1987–1992: no citations, so these years are not shown1994–1998: no citations, so these years are not shown

Citation sources

Countries

World map of the countries and regions citing this authorUnited States: 748 citing papers, 14.3% of this breakdownChina: 596 citing papers, 11.4% of this breakdownUnited Kingdom: 353 citing papers, 6.7% of this breakdownGermany: 315 citing papers, 6% of this breakdownIndia: 226 citing papers, 4.3% of this breakdownAustralia: 201 citing papers, 3.8% of this breakdownFrance: 190 citing papers, 3.6% of this breakdownSpain: 171 citing papers, 3.3% of this breakdownTaiwan: 170 citing papers, 3.2% of this breakdownNetherlands: 160 citing papers, 3.1% of this breakdownItaly: 135 citing papers, 2.6% of this breakdownSouth Korea: 129 citing papers, 2.5% of this breakdown
0%14.3%Other 35.2%

Institutions

Fields

  • Business, Management and Accounting51.6%
  • Social Sciences16.7%
  • Computer Science11.7%
  • Decision Sciences5.9%
  • Engineering5.8%
  • Economics, Econometrics and Finance1.8%
  • Other6.5%

Topics

  • Consumer Retail Behavior Studies10.1%
  • Digital Marketing and Social Media10%
  • Customer Service Quality and Loyalty9.2%
  • Technology Adoption and User Behaviour6.7%
  • Consumer Behavior in Brand Consumption and Identification5.6%
  • Consumer Market Behavior and Pricing3.9%
  • Other54.5%

Coauthors

All papers

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  1. Digital transformation: A multidisciplinary reflection and research agenda

    Authors: Peter C. Verhoef, Thijs Broekhuizen, Yakov Bart, Abhi Bhattacharya, John Qi Dong, Nicolai Etienne Fabian, Michael Haenlein - Journal of Business Research 2019 cited by 4,729

  2. Understanding Customer Experience Throughout the Customer Journey

    Authors: Katherine N. Lemon, Peter C. Verhoef - Journal of Marketing 2016 cited by 5,183

  3. From Multi-Channel Retailing to Omni-Channel Retailing

    Authors: Peter C. Verhoef, P.K. Kannan, J. Jeffrey Inman - Journal of Retailing 2015 cited by 2,409

  4. Customer Experience Creation: Determinants, Dynamics and Management Strategies

    Authors: Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne L. Roggeveen, Michael Tsiros, Leonard A. Schlesinger - Journal of Retailing 2009 cited by 3,016

  5. Consumer Connectivity in a Complex, Technology-enabled, and Mobile-oriented World with Smart Products

    Authors: Peter C. Verhoef, Andrew T. Stephen, P.K. Kannan, Xueming Luo, Vibhanshu Abhishek, Michelle Andrews, Yakov Bart, Hannes Datta, Nathan M. Fong, Donna L. Hoffman, Mantian Hu, Tom Novak, William Rand, Yuchi Zhang - Journal of Interactive Marketing 2017 cited by 257

  6. Marketing perspectives on digital business models: A framework and overview of the special issue

    Authors: Peter C. Verhoef, Tammo H.A. Bijmolt - International Journal of Research in Marketing 2019 cited by 210

  7. Leveraging synergy to drive digital transformation: A systems-theoretic perspective

    Authors: Dinh Khoi Nguyen, Thijs L. J. Broekhuizen, John Qi Dong, Peter C. Verhoef - Information & Management, Inf. Manag. 2023 cited by 55

  8. Challenges and Opportunities in Multichannel Customer Management

    Authors: Scott A. Neslin, Dhruv Grewal, Robert Leghorn, Venkatesh Shankar, M.L. Teerling, Jacquelyn S. Thomas, Peter C. Verhoef - Journal of Service Research 2006 cited by 1,128

  9. Challenges and solutions for marketing in a digital era

    Authors: Peter S. H. Leeflang, Peter C. Verhoef, Peter Dahlström, Tjark Freundt - European Management Journal 2014 cited by 752

  10. Customer Engagement as a New Perspective in Customer Management

    Authors: Peter C. Verhoef, Werner Reinartz, Manfred Krafft - Journal of Service Research 2010 cited by 1,010

  11. Loyalty Formation for Different Customer Journey Segments

    Authors: Dennis Herhausen, Kristina Kleinlercher, Peter C. Verhoef, Oliver Emrich, Thomas Rudolph - Journal of Retailing 2019 cited by 232

  12. Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value

    Authors: Sander F. M. Beckers, Jenny van Doorn, Peter C. Verhoef - Journal of the Academy of Marketing Science 2017 cited by 291

  13. Business value of SME digitalisation: when does it pay off more?

    Authors: Nicolai Etienne Fabian, John Qi Dong, Thijs L. J. Broekhuizen, Peter C. Verhoef - European Journal of Information Systems, Eur. J. Inf. Syst. 2023 cited by 51

  14. Multichannel customer management: Understanding the research-shopper phenomenon

    Authors: Peter C. Verhoef, Scott A. Neslin, Björn Vroomen - International Journal of Research in Marketing 2007 cited by 983

  15. Willingness to pay for organic products: Differences between virtue and vice foods

    Authors: Jenny van Doorn, Peter C. Verhoef - International Journal of Research in Marketing 2011 cited by 466

  16. The Showrooming Phenomenon: It's More than Just about Price

    Authors: Sonja Gensler, Scott A. Neslin, Peter C. Verhoef - Journal of Interactive Marketing 2017 cited by 310

  17. Consumer Perception and Evaluation of Waiting Time: A Field Experiment

    Authors: Gerrit Antonides, Peter C. Verhoef, Marcel van Aalst - Journal of Consumer Psychology 2002 cited by 211

  18. The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?

    Authors: Peter C. Verhoef, Philip Hans Franses, Janny Hoekstra - Journal of the Academy of Marketing Science 2002 cited by 714

  19. Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development

    Authors: Peter C. Verhoef - Journal of Marketing 2003 cited by 1,473

  20. Multichannel Shopper Segments and Their Covariates☆

    Authors: Umut Konuş, Peter C. Verhoef, Scott Neslin - Journal of Retailing 2008 cited by 569

  21. The impact of brand equity and the hedonic level of products on consumer stock-out reactions

    Authors: Laurens Sloot, Peter C. Verhoef, Philip Hans Franses - Journal of Retailing 2005 cited by 278

  22. Where’s Waldo? A framework for quantifying the privacy-utility trade-off in marketing applications

    Authors: Gilian R. Ponte, Jaap E. Wieringa, Tom Boot, Peter C. Verhoef - International Journal of Research in Marketing 2024 cited by 17

  23. Dynamic Effects of Social Influence and Direct Marketing on the Adoption of High-Technology Products

    Authors: Hans Risselada, Peter C. Verhoef, Tammo H.A. Bijmolt - Journal of Marketing 2013 cited by 215

  24. Understanding consumers’ multichannel choices across the different stages of the buying process

    Authors: Sonja Gensler, Peter C. Verhoef, Martin Böhm - Marketing Letters 2012 cited by 212