Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption

Authors: James D. Westphal, Ranjay Gulati, Stephen M. Shortell - Administrative Science Quarterly 1997 cited by 1,463

James D. Westphal, Ranjay Gulati, Stephen M. Shortell, Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption, Administrative Science Quarterly, Vol. 42, No. 2 (Jun., 1997), pp. 366-394